Support
Something broken, or an idea you want to share? Write to us directly — every message gets read.
Frequently asked
I changed phones or reinstalled — is my progress gone?
No. Your progress is kept in your game account and backed up on our server. On the same phone, reinstalling brings your account back by itself. On a new phone, sign in with the same Game Center (iOS) or Google Play Games (Android) account and your levels, cards, coins and rubies come back. Your sound and language settings are the exception: set them again.
Why does the game need the internet?
Your progress, purchases and rewards are kept in your game account on our server, so that they are safe and cannot be lost or changed by a modified app. Without a connection the game waits on a short screen and continues as soon as you are back online.
When do ads appear?
Never in the middle of a battle. Your first battles have no ads at all; after that, an ad may appear between stages, after you leave the result screen. Some packs in the Bazaar remove these ads. Rewarded ads are different: they play only when you choose one, for example to double a reward or to continue a lost battle.
I bought something but did not get it
Make sure you are online and open the game again: a purchase is checked with Apple or Google and then added to your account. If it still is not there, go to Settings → “Restore purchases”. Settings also shows your purchase history. If something is still missing, write to us with your player number (bottom of Settings).
How do I delete my account?
In Settings, scroll to “Help and account”, tap “Delete my account”, then “Delete permanently”. Your account, progress and cloud save are deleted and the game starts over with a new, empty account; only your language, sound and vibration settings stay. This can't be undone, and purchased items are deleted too.
How do I contact you?
Write to us by e-mail at the address below. Tell us your player number (bottom of Settings) and whether you play on iOS or Android, and describe what happened. We read every message.