Delete your Caravan account
GOA: The Caravan, by Ali Buğatekin. You can delete your game account and its data yourself, inside the game, at any time — or ask us to do it.
1. In the game (iPhone, iPad and Android)
- Open The Caravan and tap the gear on the home screen to open Settings.
- Scroll down to “Help and account” and tap “Delete my account”.
- Read the message and tap “Delete permanently”. You need an internet connection.
The account is deleted at once, and the game data on your phone is reset too: your progress, cards, seals, coins, rubies, chests and purchase history. Only your language, sound and vibration settings stay; the game starts again with a new, empty account. A deleted account never comes back: even if you sign in with the same Game Center or Google Play Games account, your old progress does not return.
2. Without the game
If you no longer have the game, write to alibugatekin@gmail.com with the subject “Delete my Caravan account”. Tell us your player number (shown at the bottom of Settings) if you know it, and whether you play on iOS or Android. We may ask a question to make sure the account is yours, and we delete it within 30 days.
3. What is deleted
- Your cloud save and your progress summary on our server.
- Your stage results.
- Your Game Center or Google Play Games name and player ID, and your country, language, time zone, device model and operating system.
- Your rewarded-ad and app integrity records.
- Your account key: it stops working at once, also the copy kept on your device or in your Google backup.
4. What is kept
- The account number and the time it was deleted. They carry no name or other personal details.
- Purchase records (product, time, store transaction number), linked only to that account number: stores can send refunds and cancellations later, and the same purchase must not be given to a new account a second time. We cannot cancel a purchase; refunds follow Apple's or Google's rules.
- Records of suspected cheating, for the same fairness reason.
- Anonymous game statistics, linked only to that account number. Write to alibugatekin@gmail.com if you want them deleted too.
- These records are kept without a time limit, because they contain no personal details.
5. Data held by other companies
Apple, Google and Meta process some data as independent controllers, as described in the privacy policy; deleting your Caravan account does not delete it. You can manage it in your Apple or Google account settings, or ask those companies directly.